1.5 Administrator's Guide

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  4. Commissioning the unit
  5. Inbound Routing
  6. Inbound Destinations

Inbound Destinations

Click on a heading for further details regarding configuring a destination of that type.
Conferences

To configure conferences, select Advanced from the main menu bar and Conferences. Once configured, the destinations will become available selections in the Inbound Routes destination menus.

Day/Night

To configure day/night inbound routing modes, select Advanced from the main menu bar and Day/Night Control. Once configured, the destinations will become available selections in the Inbound Routes destination menus.

Extensions

To configure extensions, select Start from the main menu bar, followed by Configuration and the Extensions panel.  Once configured, the destinations will become available selections in the Inbound Routes destination menus.

Ring Groups

To configure ring groups, select Advanced from the main menu bar and Ring Groups. Once configured, the destinations will become available selections in the Inbound Routes destination menus.

 Termination

The following termination options are available for inbound routing:

  • busy: a busy tone is provided to the caller
  • congestion: an ‘All circuits are busy now’ message is provided to the caller
  • hangup: hang up the call
  • on hold forever: places the call on hold without termination
  • ring: provides the caller with a ring tone
  • sit ring: provides the caller with a specific ring tone.

Voicemail

To choose Voicemail for an extension as a destination, select Start from the main menu bar, followed by Configuration and the Extensions panel. Select the desired extension and edit the extension configuration.  Only extensions that have voicemail enabled will be available for voicemail termination.

 IVR

Interactive Voice Response systems allow the playback of a set of audio messages and the transfer of calls based on user interaction via the phone keypad. To select an IVR, first configure an IVR and then select it here.

Phonebook

To choose an entry in the phonebook as a destination, first configure the phonebook entries and then select the appropriate entry from the options menu for the phonebook destination.