1.5 Administrator's Guide

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  4. Commissioning the unit
  5. Inbound Routing
  6. Adding a new inbound route

Adding a new inbound route

To add a new inbound route, select the Add button on the Inbound panel.

Field

Content

DID

Direct Inward Dialing allows a number of incoming numbers to be serviced across a limited number of physical connections from the telco to the PBX. This field may contain a pattern to be matched against an incoming number. If left blank, this route will match any dialed number or if no DID information is present.

Be careful of using a single ‘.’ as the pattern for an inbound route, as this might also match dial plan constructs such as fax and hangup and may result in unexpected behaviour. Rather use ‘X.’

The DID and CID together form a pattern matching pair which must be unique amongst the list of inbound routes. If this rule matches the DID and CID best, the route is used to route the call.

FXO ports do not provide DID information from the telco. However, the FXO port configuration on the Hardware Panel allows a DID to be assigned to calls originating on the FXO for routing purposes.

MSN note: DID numbers typically are sequential, and so the telco might only signal a subset of the DID numbers, e.g. the last 4 digits. MSN numbers are not guaranteed to be consecutive. As a result the MSNs signaled by the telco might be longer than the DIDs. The full MSN number arriving at the PBX needs to be matched in order to process the call.

CID

Caller ID number is the caller’s number sent to the PBX by the telco. This field may contain a pattern to be matched against an incoming caller ID. Please see 3.10.4.2 for more on the dialed pattern syntax. If left blank, this route will match any caller ID or if no CID information is present.

Note: The DID and CID together form a pattern matching pair which must be unique amongst the list of inbound routes. If this rule matches the DID and CID best, the route is used to route the call

Description

A custom description describing the inbound route

Destination Type

Extension, Day/Night, Conference, Terminate, Ring Group, Voicemail (busy), Voicemail (no message), Voicemail (unavailable)

Destination

The destination extension, conference extension, termination destination (busy, congestion, hangup, on hold forever, ring, sit ring), ring group number, voicemail extension. The list of available destinations reflects the current configuration of features in the system.