1.5 Administrator's Guide

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  5. Inbound Routing

Inbound Routing

Inbound routes allows incoming calls to be routed to a particular destination based on the incoming call’s DID and CID number pair. The Com.X supports a rich set of destination types, greatly simplifying incoming call routing.

Note: The Com.X will automatically try and find extension numbers that match incoming DIDs. E.g. if the system receives a call from a BRI link with DID 9031, and an extension 9031 exists, no inbound route is necessary. The call will automatically be routed to extension 9031.