1.5 Administrator's Guide

  1. Home
  2. Docs
  3. 1.5 Administrator’s Guide
  4. Commissioning the unit
  5. Extensions
  6. Configuring Extensions
  7. Follow-me / Divert

Follow-me / Divert

Extensions can be configured to forward calls to other extensions in a follow-me list. From the Extensions panel, right-click the extension and select ‘Follow me’. Configure the follow-me settings:

Field

Content

Disable

When checked, the follow-me configuration is ignored and the extension rings as usual.

Note: when follow-me is disabled here, directed pick-up of the extension is no longer available.

Initial Ring Time

The number of seconds to ring the extension before processing the follow-me list. If set to 0, the follow-me list is processed immediately (e.g. divert). The extension may be in its own follow-me list, in which case it will also ring.

Ring strategy

Determines the strategy in which extensions in the follow-me list rings. One of:

Ring all (v2): Ring the primary extension for the initial ring time, then rings all the extensions in the follow-me list simultaneously until one answers

Note: In certain configurations “Ring all (v2)” results in an extension ringing only once. If this is problematic, change the ring strategy to “Ring all”

Ring all: Rings all the extensions in the follow-me list simultaneously until one answers

Hunt: Rings available extensions, one at a time, in turn.

Memory Hunt: Rings the first extension in the follow-me list, then the first and the second, then the first, second and third, etc.

First available: Rings only the first available extension (if that extension is engaged, but has call waiting, it will ring call waiting) I.e. ‘available’ includes the concept of call waiting.

First not on phone: Rings the first available extension for which the phone is not off-hook (i.e. ignores call waiting settings)

(strategy)-prim: This setting behaves as the selected strategy described above, however, if the primary extension is engaged or set to do not disturb, the extensions in the follow-me list are not processed.

Ring time

The maximum time to ring phones. If the selected strategy is a hunting strategy, this is the duration of each ring iteration.

The maximum value for this field is 60 seconds.

Follow-me list

The list of extensions to process according to the ring strategy. This list may include the primary extension itself and may also include external numbers, suffixed with a #, in which case the number would be called using the applicable outbound route. E.g. including 0115551234# in the follow-me list would call the external number 0115551234

Announcement

An announcement to be played to the calling party before processing the follow-me list. Please see section 4.17 for more detail on system recordings.

Play Music on Hold?

If set to Ring, will play ring-tone to the calling party while processing the follow-me list.

If set to a music on hold class (e.g. Default), will play music to the calling party while processing the follow-me list.

CID Name Prefix

An optional CID prefix to display to the ringing extensions.

Alert info

Optional SIP alert info to enable SIP extensions in the follow-me list to ring differently on receiving forwarded calls from the primary extension

Confirm calls

When enabled, extensions in the follow-me list are required to press 1 when picking up the call to confirm that the call has been answered. This is useful for preventing voicemail on external numbers from picking up the call when another extension down the follow-me list could still be serviced up by a person. This feature is only available for ring-all strategies.

Remote announce

A message to be played to the person answering the call in the case where call confirmation is required. Please see section 4.17 for more detail on system recordings.

Too-late announce

A message to be played to a person answering the call in the case where they have picked up the call, have not pressed 1 to confirm yet, and in the interim someone else has picked up and confirmed. Please see section 4.17 for more detail on system recordings.

Note: It is recommended that a too-late announcement is configured on all follow-me’s. Without such an announcement the person answering the extension too late might interpret the engaged tone as a dropped call.

Destination if no answer

The destination to route the call to if the ring strategy is unsuccessful in delivering the call (i.e. no-one answers). Please see section 3.11.4 for more detail on call destinations.