1.5 Administrator's Guide

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  4. Commissioning the unit
  5. Call recording
  6. Viewing Call Recordings

Viewing Call Recordings

Individual users can view and play call recordings from their User Control Panel Call Monitor widget.

The system administrator can also view all call recordings (including gateway recordings,) by selecting “Call log” from the Reports menu. This view allows one to search for call recordings by month, day, destination, source, channel and call duration. Presented for each call is the call date, the call channel, source, caller ID, destination and call disposition (NO ANSWER, ANSWER, FAILED, BUSY). If a recording of the call is available, a link to the recording is provided, or alternatively the unique call identifier, which can be used to look up the call recording at an alternative storage location. Recording filenames include the unique call id.

<Figure 95: CDR Call logs>