Due to privacy issues in countries that enforce these, the Com.X recording feature only records calls as follows:
Outbound calls are recorded if the caller has recording enabled in the outbound direction or uses on-demand-recording on the call.
Inbound calls are recorded if the caller has recording enabled in the inbound direction or uses on-demand-recording on the call.
Internal calls are recorded in both users’ call monitors if the called user has inbound recording configured, regardless of the calling user’s configuration.
Internal calls are not recorded in either of the users’ call monitors if the called user does not have inbound recording configured, or has on-demand inbound call recording configured and has not used the on-demand feature code, regardless of the calling user’s configuration.
If on-demand recording is activated on an internal call by either party (provided that party has on-demand recording configured), the call will be recorded, regardless of the other party’s call recording configuration.
In summary then, on-demand recording over-rides all call recording configurations. Otherwise, the called user’s call recording setting dictates the call recording behavior for internal calls. Calls placed over or received via trunks are subject to the user’s outbound and inbound call settings.
Note: It is the legal obligation of the recording party to inform callers when recording is activate on a system. Similarly, when on-demand recording is used to record calls, the DTMF feature code activation might be audible to the remote party, but is not guaranteed. In such scenarios it is the user activating on-demand recording’s responsibility to inform the other party that call recording has been activated.