1.5 Administrator's Guide

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  3. 1.5 Administrator’s Guide
  4. Commissioning the unit
  5. Call behavior on No answer / Busy
  6. Ring Back
  7. Disabling Ring back on Transfer

Disabling Ring back on Transfer

From the global settings menu, ringback functionality can be customised to be enabled or disabled for all transfers to busy extensions or unanswered extensions.). Both settings are enabled by default.

If ringback on transfer busy is disabled, transfered calls to busy extensions will go directly to the voicemail or other configured failover destination for the extension and will not ring back to the transferring extension.

Similarly, disabling ringback on transfer no answer will direct unanswered transfered calls directly to the voicemail or failover destination of the unanswered extension, rather than ring back to the transferring extension.