1.5 Administrator's Guide

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  4. Commissioning the unit
  5. Call behavior on No answer / Busy
  6. Attended Transfer

Attended Transfer

The person (intermediary) wanting to connect the caller with a third party (destination) may place the caller on hold by picking up the second line, pressing a hold button or initiating an attended transfer.

The caller hears music, and the intermediary has one extension channel available to call the intended destination with and confirm availability. The intermediary can interact with the destination and connect the caller with the destination by using a transfer button or by putting the phone / channel down.

If the user at the destination extension is not available to take a call, hanging up the destination extension will reconnect the caller and the intermediary extension.