1.5 Administrator's Guide

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  5. Ring Groups

Ring Groups

Ring groups allow groups of extensions to be notified of incoming calls using a number of powerful ring strategies. A rich set of ring group parameters allow flexible configuration of timeout, alerts, music on hold, pick-up confirmation and other features.

Field

Content

Ring group number

The number a caller will dial to ring extensions in this ring group.

Group description

A descriptive title for this ring group.

Ring time

The time, in seconds, for which each extension in the list will ring.

Ring strategy

The strategy with which to ring extensions in this ring group.

Options include:

Ringall: rings all available extensions in the ring group simultaneously.

Hunt: Takes turns ringing each available extension in the ring group.

Memoryhunt: Rings the first extension in the list. Then rings the first and the seond extension in the list. Then the first, second and third extension in the list. And so on…

Firstavailable: Rings only the first available extension in the list.

Firstnotonphone: Rings only the first channel not off hook, ignoring call waiting features.

*Prim: The patterns with this suffix work as above, except if the first extension in the list is occupied, then the other extensions will not be rung. If the first extension has Do Not Disturb (DND) enabled, it will not be rung. If the first extension has unconditional call forwarding enabled, then all of the extensions in the list will ring.

Announcement

An optional message to be played to the caller before attempting to ring the extension in the list.

Extension list

The list of extensions to be included in this ring group. External numbers may be included if suffixed by a #.

If an internal extension is suffixed by a #, then the follow-me of that extension will be used for the call.

Play music on hold?

If a music category is selected, then the caller will hear that music while the calls is attempted rather than the traditional ringing.

CID name prefix

An optional feature to prefix the CID of all callers calling this group. This allows agents to differentiate between calls to the ring group and calls to their extension directly.

Alert info

If configured, additional SIP INFO messages carry the string configured here to the agent phones, facilitating distinctive ring and other features.

Send Progress

Should this ringgroup indicate call progress to digital channels where supported.

Marked Answered Elsewhere

Should calls indicate answered elsewhere when a user answers.

Ignore CF settings

When checked, agents who attempt to use call forward will be ignored.

Skip busy agent

If checked, agents on an occupied line will be skipped as if the line were returning an unavialble signal. This prevents calls form being presented to call waiting features.

Enable Call Pickup

When enabled, this will allow calls to the Ring Group to be picked up with the directed call pickup feature using the group number from any extension.

Confirm calls

If enabled, agents will have to confirm, by pressing the number 1 button on their handset, before answering a call. This prevents calls from being connected to voicemail or similar features on external extensions. This feature is only available when the ringall ring strategy is selected.

Remote announce

A message to be played to the agent receiving the call if the Confirm calls feature is enabled.

Too late announce

A message to be played to agents who have answered a call, but were too slow in confirming the call. i.e. Another agent answered and confirmed before the initial agent confirmed.

Change External CID Configuration

Select from the following modes.

Default
This transmits the caller’s CID if allowed by the trunk.

Fixed CID Value
This always transmits the ”Fixed CID Value” entered below.

Outside Calls Fixed CID
This will transmit the “Fixed CID Value” value only on calls that come from the outside. Internal extension-to-extension calls will still operate in default mode.

Use Dialed Number
This will transmit the number that was dialed as the CID for calls coming from the outside. Internal extension-to-extension calls will still operate in default mode. There must be a DID on the inbound route for this. This will be blocked on trunks that block foreign caller ID.

Force Dialed Number
This will transmit the number that was dialed as the CID for calls coming from the outside. Internal extension-to-extension calls will still operate in default mode. There must be a DID on the inbound route for this. This will be transmitted on trunks that block foreign caller ID.

Fixed CID Value

Fixed value to replace the CID with used with some of the modes above. 

Call Recording

Force/Don’t Care/Never: You can always record calls that come into this ring group (Force), never record them (Never), or allow the extension that answers to do on-demand recording (Don’t Care).

Destination if no answer

The destination to which to send unanswered calls. This can include extensions, voicemail boxes, IVR’s, announcements, queues, phonebook entries and terminations.