1.5 Administrator's Guide

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  4. Advanced configuration
  5. Music on hold
  6. Configuring Music on Hold to play uploaded files

Configuring Music on Hold to play uploaded files

In order to upload files to be played as Music on Hold, it is advisable to first create a new music on hold category, before uploading files.

Field Contents
Type A choice between “files” and “custom application” is offered. Files should be selected for non-streaming music on hold sources.
Enable Random Play If enabled, files in this music category will be played in a random order. If disabled, files will be played in alphabetical order.
Upload Recording Browse to select the file from your PC to upload. Acceptable formats for upload include WAV, aiff, alaw, flac, g722, gsm, mp3, oga, ogg, sln, sln12, sln16, sln192, sln24, sln32, sln44, sln48, sln96, ulaw, wav, wav16. 
Convert Upload/Files To  Select all formats that you would like the uploaded recordings