1.5 Administrator's Guide

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  4. Advanced configuration
  5. Day / Night control

Day / Night control

A number of day / night modes can be programmed on the Com.X. Each has a feature index and can route calls according to its own set of rules. These allow configuration of day / night to support multiple receptionists, tea or lunch breaks, after hours, etc.

Field

Content

Call Flow Toggle Feature code index

The index of this day/night mode. The index is the day-night feature code with the last digit of the feature code (e.g. *280) replaced by this day/night’s index (e.g., *281,*282,*283, etc.) Up to 10 day/night entries are available, 0-indexed.

Description

Custom description for this day/night control. This is the value that will be listed in selection lists that allow day/night selection.

Current mode

This sets the initial and current mode for this day/night control. I.e. if Day/Normal/Green is currently active, and Night/Override/Red is selected here, night will become active, and on system restart night will be the initial value for this day/night control.

Recording for Normal mode

Optional message to be played to callers when a call is received during Day/Normal mode

Recording for Override Mode

Optional message to be played to callers when a call is received during Night/Override mode.

Optional password

If not blank, a user will have to enter this password in order to toggle this day/night control.

Normal Flow

(destination if Day mode is active)

The destination to use when this control is in Day mode. Another day/night destination can be selected here, chaining together these conditions to form a logical AND tree. I.e. a number of decision junctions can be joined and manipulated by setting the modes for the day/night controls that have been chained together.

Override Flow

(Destination if night mode is active)

The destination to use when this control is in Night mode.