A number of day / night modes can be programmed on the Com.X. Each has a feature index and can route calls according to its own set of rules. These allow configuration of day / night to support multiple receptionists, tea or lunch breaks, after hours, etc.
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Field |
Content |
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Call Flow Toggle Feature code index |
The index of this day/night mode. The index is the day-night feature code with the last digit of the feature code (e.g. *280) replaced by this day/night’s index (e.g., *281,*282,*283, etc.) Up to 10 day/night entries are available, 0-indexed. |
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Description |
Custom description for this day/night control. This is the value that will be listed in selection lists that allow day/night selection. |
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Current mode |
This sets the initial and current mode for this day/night control. I.e. if Day/Normal/Green is currently active, and Night/Override/Red is selected here, night will become active, and on system restart night will be the initial value for this day/night control. |
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Recording for Normal mode |
Optional message to be played to callers when a call is received during Day/Normal mode |
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Recording for Override Mode |
Optional message to be played to callers when a call is received during Night/Override mode. |
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Optional password |
If not blank, a user will have to enter this password in order to toggle this day/night control. |
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Normal Flow (destination if Day mode is active) |
The destination to use when this control is in Day mode. Another day/night destination can be selected here, chaining together these conditions to form a logical AND tree. I.e. a number of decision junctions can be joined and manipulated by setting the modes for the day/night controls that have been chained together. |
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Override Flow (Destination if night mode is active) |
The destination to use when this control is in Night mode. |